Shipping and Returns
How long does my order take to ship?
Our delivery team follows a state-based routine for deliveries. While orders to Penang generally take a shorter amount of time, the exact delivery time depends on the current location of our delivery team. Rest assured, all orders will be delivered within a week at most.
What is your return policy?
Damaged Products: Products with damage such as dented containers are not acceptable for returns. However, we encourage you to provide feedback to help us improve our packaging and delivery methods.
Leaking Products: Products that are leaking are acceptable for returns. We will send you a new product, but refunds will not be provided.
Missing Products: If your order is missing any products or if products were not delivered to you, you are eligible for a refund.
Other Issues: If you have any other issues regarding your order, please contact us for assistance.